1. Shipping
1.1 Shipping Locations: Vencil currently ships to addresses within the United Arab Emirates (UAE). We do not ship to international locations at this time.
1.2 Order Processing: Orders are typically processed and shipped within [insert number] business days after payment is received and confirmed. Please note that during peak seasons or promotions, processing times may be slightly longer.
1.3 Shipping Methods: We offer multiple shipping methods to accommodate your needs. Shipping options and their associated costs will be displayed at checkout.
1.4 Shipping Charges: Shipping charges are based on the weight and dimensions of the products ordered, as well as the selected shipping method.
1.5 Delivery Time: Estimated delivery times vary depending on your location within the UAE and the chosen shipping method. You will receive a tracking number via email once your order has been shipped, allowing you to track its progress.
1.6 Delivery Issues: If you encounter any issues with the delivery of your order, please contact us at info@vencilme.com, and we will assist you in resolving the matter.
2. Returns
2.1 Returns and Exchanges: We want you to be completely satisfied with your purchase from Vencil. If you are not satisfied for any reason, you may return the product within [insert number] days from the date of delivery for a full refund or exchange, subject to the conditions outlined below.
2.2 Return Eligibility: To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused and in the same condition as received.
- The product must be in its original packaging.
- The product must be accompanied by proof of purchase.
2.3 Return Process:
- Contact our customer service at info@vencilme.com to initiate the return process.
- Our team will provide you with instructions on returning the product.
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.
2.4 Refunds:
- If your return is approved, a refund will be processed to the original method of payment.
- Please allow [insert number] business days for the refund to be credited to your account, depending on your payment provider.
2.5 Exchanges:
- If you wish to exchange a product, please contact us to initiate the exchange process. You will be responsible for any price differences and shipping costs associated with the exchange.
3. Contact Us
If you have any questions or need further assistance regarding our Shipping and Returns Policy, please contact us at info@vencilme.com.